| Definitions |
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| 1. ICE |
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ICE
stands for “In Case of Emergency”. This phrase was coined
after London bomb blasts in July 2005.
The idea is to
store the word “ICE” in your mobile phone address book, and
against it enter the number of the person you would want to be
contacted “In Case of Emergency”. In an emergency situation,
ambulance and hospital staff will then be able to quickly find
out who your next of kin are and be able to contact them. For
more information, visit: http://www.icecontact.com
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| 2. SMS |
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Stands
for “Short Message Service”. SMS is used to send text messages
to mobile phones. The messages can typically be up to 160
characters in length, though some services use 5-bit mode,
which supports 224 characters. SMS was originally created for
phones that use GSM (Global System for Mobile) communication,
but now all the major cell phone systems support
it.
While SMS is most commonly used for text messaging
between friends or co-workers, it has several other uses as
well. For example, subscription SMS services can transmit
weather, news, sports updates, and stock quotes to users'
phones. SMS can also notify employees of sales inquiries,
service stops, and other information pertinent to their
business. Doctors can receive SMS messages regarding patient
emergencies.
Fortunately, text messages sent via SMS do
not require the recipient's phone to be on in order for the
message to be successfully transmitted. The SMS service will
hold the message until the recipient turns on his or her
phone, at which point the message will be be sent to the
recipient's phone. Most cell phone companies allow you to send
a certain number of text messages every month for no charge.
Though it would be a good idea to find out what that number is
before you go text message crazy. |
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| 3. SMTP |
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| Simple
Mail Transfer Protocol, a standard defined for transmitting
email on the Internet. Typically, it is secured via
authentication though corporate environments prefer to avoid
the relay. It opeartes on TCP port 25. |
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| 4. SSL |
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Secure Sockets
Layer. An industry standard designed to secure data
transmissions over the Internet. |
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| 5. AES |
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| Advanced
Encryption Standard. A new industry standard as identified by
the National Institute of Standards and Technology. For
questions about AES, visit: http://csrc.nist.gov/CryptoToolkit/aes/round2/aesfact.html |
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| 6. 3G Wireless |
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| Third
Generation wireless technology, designed to provide greater
throughput with enriched flexibility. For CDMA based networks,
this is Express Network (1xRTT) while for GSM based networks,
this is GPRS. |
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| 7. Bluetooth |
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| Bluetooth
is a standard for radio communication between various devices
like Computers, Printers, PDA's and more. Data is transmitted
at a special frequency between Bluetooth enabled devices
(without cables). |
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| 8. 802.11b (Wi-Fi) |
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| 802.11b
is an IEEE standard specification created for wireless,
Ethernet local area networks in 2.4 gigahertz bandwidth space.
It is a way to connect our computers and other gadgets to each
other and to the Internet at very high speed without any
cumbersome wiring. Wi-Fi is an abbreviation for Wireless
Fidelity and implies 802.11 interoperability. |
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| 9. Firewall |
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| Software
designed to create barriers to prevent unauthorized access to
a network. |
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| 10. Soft Reset |
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A
soft reset is similar to restarting a desktop computer. It's
the most useful trick in your toolbox for fixing a variety of
issues.
Soft resets usually do not affect your personal
data on your device, unless your battery is low. If you see
battery warnings, change or charge your batteries immediately
even if there is an error message onscreen. Also, it's a good
practice to perform a HotSync operation before any reset
(assuming that synchronization is not the problem you are
trying to fix).
- Use an unfolded paper clip, or the reset tool at the tip
of your stylus.
- Gently perform soft RESET from the back panel of your device.
- All data on your device should be retained.
- After a soft reset, a logo screen appears, followed by screen digitization.
For more details, visit: Palm Web Site.
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| 11. Hard Reset |
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A hard reset
erases everything on your device. All your data will be
removed, and formats, preferences and other settings are
restored to their factory default settings. Don't perform a
hard reset unless you've backed up your data, or you're
willing to lose everything.
- Hold down
the power (on/off) button on your device.
Note: For Treo
600 smartphones, hold down the button on the top of the
device next to the antenna.
- While
holding down the power button, turn over your device so that
you can see the back of it. Still holding the power button,
use an unfolded paper clip or a similar small object, to
gently press the RESET hole on the back.
- When the
Palm Computing Platform or Palm Powered logo appears,
release the power button.
- A message
will appear warning that you are about to erase all the data
stored on your handheld. In response, Press the UP button to
complete the hard reset, erasing everything on your device.
- Your
device will then take you through a series of screens to
calibrate the digitizer and verify the time and date.
For more
details, visit: Palm Web Site.
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| 12. System (Warm) Reset |
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A
Warm or System reset tells your device to stop what it's doing
and start over again, bypassing any system extensions. This
can help you with “boot loop” errors, allowing you to remove
any recently installed third-party applications that might be
causing the problem.
- Press and hold the UP button on the front panel of your
device.
- While holding the UP button, use an unfolded paper clip,
or the reset tool at the tip of your stylus, to gently press
the RESET button inside the hole on the back of your
device.
- The Palm Computing Platform screen will appear. Release
the UP button when you see the circular Palm Powered logo.
- Because this reset is a bit awkward to perform,
sometimes it doesn't actually happen when you think it does.
Test to see if it worked:
- Open the Applications launcher.
- Choose the application named “Prefs.”
- Access the General preferences.
- Tap on the pick list for Beam Receive. Choose “On.” If
it still displays "Off," then your device was correctly
system reset.
- Once you've tested that the system reset worked, perform
a soft reset. Otherwise, some functions will not work.
Sometimes a system reset fails to break out of a
loop. These extra steps may break the loop without having to
perform a full hard reset.
- Perform the first part of a hard reset but stop when you
see the option to press UP to erase all data.
- Then perform a system reset as described above but make
sure to depress the RESET pin first and then the UP button;
otherwise you will complete the hard reset. Be careful!
Don't accidentally perform a hard reset, or you will lose
all data on your device.
For more details, visit: Palm Web Site
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| 13. Battery Disconnect Reset (For Treo 600
Only) |
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A
battery disconnect reset is a last resort step you can take to
cut battery power, wipe all data, and regress a Treo 600 to
its factory-fresh state. It only works on a Treo 600
smartphone.
Please note: A battery disconnect
reset will erase everything on your smartphone, and also reset
the wireless radio and disconnect the internal battery. All
your data will be removed, and your formats, preferences and
other settings are restored to their factory default settings.
Do not perform a battery disconnect reset unless you've backed
up your data, or you're willing to lose everything.
You
will not be able to turn your Treo 600 back on until you
connect it to a power adapter, so do not perform this type of
reset if you're not near a power source and your Treo 600
charger.
To perform a battery disconnect reset:
- Disconnect your Treo 600 from the AC charger.
- Hold down the K and Backspace keys simultaneously.
(Note: for French AZERTY keyboard, press K and M; for other
language overlays, please refer to the customer support for
your region).
- While continuing to hold down the K and Backspace keys,
press the RESET button inside the hole
on the back panel of your Treo 600
device.
Note: This is hard to do. It is made
to be very awkward to avoid having it happen by accident.
- Continue holding down K and Backspace. The screen will
flash white briefly, and then go black. Release K and
Backspace after this happens. Your Treo will appear to be
"dead" and the screen will not turn on. If you see any
activity - such as the screen turning back on - the reset
was performed incorrectly; try again.
- To revive your Treo 600, connect it to the AC charger
and plug the charger into a socket. The screen will stay
blank for several seconds (as long as half a minute), then
it will turn on. The LED will glow solid red, indicating
charging.
- Finally, follow the steps for recovering after a hard
reset (a battery disconnect reset is an extended type of
hard reset).
For more details, visit: Palm Web
Site. |
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| 14. Zero Reset (For Treo 650 Only) |
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A
zero out reset will regress a device that has non-volatile
memory to its factory-fresh state. When done correctly, it
completely rewrites your device's internal memory with zeros
and ones, ensuring that any data is expunged. It should be
used only if you want all information completely obliterated
(example: you're selling your handheld, or you're sending it
in for repair, and want to protect your
privacy).
Warning: A zero out reset will erase
everything on your device. All your data will be removed, and
formats, preferences and other settings are restored to their
factory default settings. Don't perform a zero out reset
unless you want to eradicate everyting.
- Read through these instructions before attempting the
reset. This method of zero out reset is extremely awkward to
perform. It has been designed as such to avoid having it
happen by accident. You may need the help of a dextrous
friend if you find it too difficult to do by yourself.
- Connect your device to its HotSync cable or cradle. The
HotSync cable does not need to be connected to your PC, and
it does not need to be connected to power.
- Press and hold the Power button and UP on the 5-way
navigator.
- While continuing to hold Power and UP, press and hold
the HotSync button on the HotSync cable or cradle. As you
press HotSync, make sure your other finger doesn't slide to
LEFT or RIGHT on the 5-way navigator; it needs to be exactly
on UP during the entire process. Although you are pressing
the HotSync button, a HotSync operation should not begin.
- While continuing to hold Power, UP and HotSync, press
and release the RESET button on the back
panel of your Treo 650 device. This is very
difficult to do with only one person; you may wish to hold
the stylus in your mouth and use your hands to press Power,
UP and HotSync.
- Release Power, UP and HotSync.
- If you did this reset correctly, the screen of your
device will go blank, and you will not be able to turn it
on. The charging LED will not light up, even if it's
connected to power. It will appear to be "dead." (any other
activity - such as the Palm OS logo or a rainbow-colored
Boot Log screen appearing - means the reset was performed
incorrectly; try again).
- Your device will appear "dead" for several minutes (up
to 10 minutes). During this time, your device's internal
memory is being reformatted. If your device doesn't appear
"dead" for several minutes with the screen completely blank,
the zero out reset was performed incorrectly; try again.
- After several minutes, your device will "wake up" and
the Palm and Palm Powered logos will appear as if you had
performed a hard reset. Eventually, you'll be taken to a
series of screens to calibrate the touchscreen and set date
& time.
- If you want your handheld to remain in factory state,
stop here. If you want to restore data to your device,
follow the steps for recovering after a hard reset (a zero
out reset is a special type of hard reset).
For more
details, visit: Palm Web
Site. |
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| General
Question |
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| 1. What
is Warden? |
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| Warden
is an enhanced security solution for Palm Powered Treo
devices, models 700P,
680, 650, 600) and Windows Mobile 5.0 (Models: 750V, 700WX,
700W).
It upgrades the default security software to secure the device
for unauthorized access to both voice and data,
remotely. |
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| 2. Will Warden work on my Treo? |
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| Yes,
Warden provides uncompromising security for your Treo and is
the *only* solution that secures your Treo for data and
phone (both: inbound and outbound calls). It is supported on
all Treo devices - both Access OS (Models: 700P, 680, 650,
600) and Windows Mobile 5.0 (Models: 750V, 700WX, 700W). |
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| 3. What does Warden do for me? |
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| Warden
protects your Treo from unauthorized use. It empowers you to
secure your Treo even after it has been misplaced or lost. You
also have the option to destroy the device data remotely and
control the presentation of your locked Treo device remotely. |
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| 4. What happens when my SD Card gets removed? |
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| By
default, Warden secures device when the SD Card is removed.
This is based on configuration setting within Warden for Lock
Criteria. User has the option to configure it as per personal
preference. |
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| 5. What if the device with Warden security gets
reset? |
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By
default, Warden secures device upon reset. This is based on
configuration setting within Warden for Lock Criteria. This
applies for Soft Reset.
For Warm or System Reset, the
device will continue to remain locked if it was locked prior
to the reset.
For Hard or any other Reset, all your
private device data will get destroyed as your device gets
restored to factory default state, thereby eliminating any
chance of getting your private data in unauthorized hands.
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| 6. Can I secure my Treo device outside U.S.
& Canada? |
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| Yes,
very much. In context of operation, the software will
work fine on the supported Treo devices worldwide and has no
restrictions for location. |
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| 7. Can I get a fully functional copy before I
buy it? |
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Absolutely
Yes. You are welcome to try it before you consider buying it.
It will help you confirm your expectations with the
deliverables.
Warden includes a 30-day money-back
guarantee option to ascertain your total satisfaction. The
only limitation with the evaluation software is time
restriction of 15-days. Should you consider purchasing it at
that time, you may plug in your license key without having to
reinstall the software. |
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| 8. Do I have to reinstall if I purchase after
eval? |
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No,
you do not have to reinstall the software if you purchase the
software after evaluation. Simply plug in your license key
that is provided with the purchase to enable the
license.
Please note that Warden includes a 30-day
money-back guarantee option to ascertain your total
satisfaction. |
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| 9. How is Warden Security Solution licensed? |
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| Warden
security Solution for Treo is licensed per device. |
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| 10. What is cost of Warden Security Solution? |
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| One-time
investment of US $24.95. We recommend
to refer www.lockmytreo.com/about.asp for a
better comparison between available editions which will help
you decide which software better serves your needs for data
security. |
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| 11. What is the cost of upgrade for Warden
Security Solution? |
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| Warden
Security for Treo users are entitled to free updates for life. |
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| 12. Where can one purchase Warden Security
Software for Treo? |
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Warden
Security for Treo may be purchased from:
Corsoft provides live chat support
from LockMyTreo web site, on weekdays,
between 7am and 5pm Eastern Time. |
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| 13. What
is cost of using Corsoft Site for secure message transmission?
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| None.
It is a free service available for the convenience of Warden
Users. You may also send clear-text SMS messages to Lock your
Treo from this site. |
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| 14. Treo
already has a built-in security application. Why do I need
Warden?
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All
Palm powered devices have the same security application and is
extremely limited in both value and features. Your Treo
empowers you to do is much more than any other Palm Powered
device and helps you get more done.
Warden is designed
explicitly for your Palm powered Treo devices and it upgrades
the existing Treo security solution with many more
enhancements, features and capabilities. It provides a much
more robust and a super secure solution to give you the peace
of mind knowing that your data is safe.
With Warden,
you can secure your Treo remotely, for both voice and data,
even after it has been misplaced, stolen or lost. Warden helps
you to maintain confidentiality of your personal, private and
corporate data, preventing unauthorized access, control your
device presentation and a whole lot more. |
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| 15. Is
Warden Security available for any other platforms besides Palm
Powered Treo?
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Yes.
Warden is also avilable for Windows
Mobile 5.0 (Models: 750V, 700WX, 700W).
Contact
Corsoft Support for more
details. |
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Warden
Security for Treo |
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| 1. What
is current version of Warden?
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| Most
current Warden Security for Treo available today is Version
2.0.1039. |
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| 2. How
do I know my version of Warden?
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| To
know the version of Warden on your Treo, go to Warden - enable
menu - select Options - About Warden. |
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| 3. How
can I install Warden on my Treo?
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You
may install Warden on your Palm Powered Treo device (model 650
or 600) by one of the following ways:
Option 1:
Over-The-Air:
- Open web browser application on your Treo and go to: www.LockMyTreo.com
- Follow link for download to retrieve the software
directly to your Treo.
- Save it to applications and launch it from your
applications launcher.
Option 2: Install via
download to your desktop computer:
- Use your preferred browser and go to: www.LockMyTreo.com
- Follow link for download to retrieve the software to
your desktop.
- Register it with Palm Install for its installation
during next HotSync.
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4. How
do I uninstall Warden from my Treo? |
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To
uninstall Warden, please follow the steps listed
below:
- Go to Warden — enable menu — Select Options —
Uninstall.
Select Yes and follow steps. Once done, you
will be at Palm launcher.
- Enable
menu — Select App — Delete.
Select and delete Warden.
Acknowledge to Confirm and click on DONE.
Note: The above process will un-register Warden from SMS
notifications prior to uninstall and will restore original
device default security application. |
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5. Why does Warden demand
registration? |
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Warden
Security provides options to manage and control your device
data remotely. For secure transmission, Warden Registration
data is used to authenticate user request to guard against
illegit or unauthorized requests to lock and control your Treo
device.
There is no point in having a security solution
that does not evolve with changing times. With your
registration, you will be notified of new software updates at
your registered email address. |
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| 6. What
conditions will lock my Treo device? |
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By default,
Warden secures your Treo device based on following
conditions:
- After
System Reset
Device will lock itself on system reset.
- On SD Card
Removal
Device will lock itself when the SD Card is
removed.
- On Network
Outage
Device will lock itself when it goes out of
Network coverage.
- On
Wireless Mode Off
Device will lock itself when the
wireless mode is powered off.
- On Remote
Lock
Device will lock based on remote instructions
transmitted.
All of the above options are user configurable to a much finer degree.
Additionally, the device may also be locked, as desired by the user, by:
- Manually
Device
is locked on-demand fromw within Warden.
- Automatically
Device
is locked based on scheduled time, power off, lapse of use,
etc.
Warden
empowers the user to maintain total control on its locking
abilities as well as the device lock screen
presentation. |
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| 7. How can I change my Warden password? |
| On your handheld, go to Warden application and tap
on Password setting. Your current password will be required
before accepting any changes. |
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| 8. What
are the limitations on use of Warden?
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Warden
is licensed per device. It may be used Worldwide except the
following T7 Countries as identified by the U.S. Bureau of
Export Administration:
- Cuba
- Iraq
- Iran
- Libya
- North Korea
- Sudan
- Syria
Note: The above export information is
subject to change.
Warden may be remotely secured via
SMS, which requires Wireless Coverage. Contact Corsoft for
options to transmit SMS messages outside United States. |
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